Business process diagram provides a standard to visualize and document business process. When comparing to using textual description, it made the business process become easy to be understood by different users, such as business stakeholders, business analyst, or even programmer. But sometimes it is difficult to model every details of the business process in diagrams. In some case, simple textual description such as point form procedures can assist user understanding the business process. When using textual description, we need to take care about the wordings since they affecting how user understanding the business process. Users may use different words meaning the same thing. This can be overcome by defining glossary for your project. In this training course, we will teach you how to define operational procedure for your business process diagram, creating glossary for your project, also generating operational procedural manual for your business process. The Analyst Edition of Business Process Visual ARCHITECT (BP-VA) will be used the to demonstrate how to develop operational procedure and glossary. | 
